Twincrest
Life at Twincrest
We're hiring → 12 roles
TWINCREST
Founded 2018 · 247 People · 6 Countries

A day in the life
of a Twincrester.

Written by the people who work here. The numbers, stories, and photos are ours — not a brand team's.

Game nightsGame nights
On stageOn stage
Volunteer daysVolunteer days
Annual off-siteAnnual off-site
2018
Founded
247
People
6
Countries
4.6 ★
Glassdoor
Great Place to WorkFortune Best WorkplacesInc. Best Workplaces
Testimonials

What others have to say about working at Twincrest

Unedited words from the people who show up every day.

"I've never worked somewhere that trusted me this much, this fast."

Marcus Webb
Staff Engineer

"We disagree out loud, then we ship. It's the best part of my week."

Priya Shah
Product Manager

"Customer calls every Friday. The work feels real because it is."

Daniel Okafor
Solutions Engineer

"I came back from parental leave to a promotion conversation, not a re-onboarding."

Hannah Liu
Design Lead

"Fewer meetings, sharper feedback, more ownership. That's the deal here."

Tomás Reyes
Engineering Manager
Why we exist

We exist to help every person do their best work — not because it's good for business, but because it's worth doing.

We believe most people want to do great work. They just need the right environment, the right tools, and the right people around them. That's what we're building — for our customers and for our own team.

We're not a family. We're a high-performing team that genuinely cares about each other. There's a difference, and we think it matters.

Our values

What we stand for

Five principles. Click any one to read the story.

We delayed a product launch by three months because the onboarding flow felt off. Users were completing it — just not confidently. We rebuilt it. Satisfaction went from 71% to 94%. Nobody regretted the wait. The principle isn't “slow down” — it's “ship when it's ready.”

We've never regretted taking longer to get it right.

Once a quarter we run a “Red Team” session — a cross-functional group spends a full day trying to break our biggest assumptions. Two features that would have shipped to silence were caught here. The ground rule is simple: attack the idea, never the person.

The best ideas at Twincrest have come from someone saying 'I think we're wrong.'

Every employee sees the full company P&L, quarterly. Every major decision gets a “Why we decided this” doc. When we made a hard call in 2022, the CEO published a 1,200-word post about what went wrong. It's still on our website. We believe transparency is an act of respect.

If you have to hide how a decision was made, it was probably the wrong decision.

We've passed on candidates who would have been technically excellent. In two cases, the team agreed unanimously on skill — and unanimously on a cultural concern. We moved on. One of them reached out later to say they respected it. We consider this one of the most important things we do.

We've never regretted passing on someone. We have regretted not trusting our instincts.

Every employee gets $5,000/yr for learning — no approval needed under $500. In 2024, we attended 47 conferences, completed 312 courses, and published 18 internal learning recaps. Three promotions traced directly back to a course someone chose to take.

The day you stop learning is the day you stop being useful to each other.
Leadership

Everything trickles down from the top

Including culture and tone. So here are the people setting it — not just the titles and talks, but who they actually are.

Sarah Chen
Sarah Chen
CEO & Co-founder
We hire for judgment, not permission.
In the wild
Sarah Chen — On her Saturday trail run outside Sydney.
On her Saturday trail run outside Sydney.
Outside of work

Mom of two, weekend trail runner, and a terrible but enthusiastic home baker. Writes hand-written notes to every new hire in their first week — yes, all 247 of them.

Strategy & Culture
Marcus Webb
Marcus Webb
CTO & Co-founder
The best systems are the ones you never notice.
In the wild
Marcus Webb — Pairing with the team late on a Thursday.
Pairing with the team late on a Thursday.
What he believes

Stays late to pair with junior engineers, not to write code. Believes the best leaders make themselves replaceable — and measures his week by how many decisions he didn't have to make.

Engineering & Systems
Priya Anand
Priya Anand
Chief People Officer
If people feel safe, they do their best work. It really is that simple.
In the wild
Priya Anand — Mid-conversation with a new hire over coffee.
Mid-conversation with a new hire over coffee.
Why she's here

Left a Fortune 500 HR role because she was tired of policies that didn't match the people. Keeps an open Slack DM that anyone in the company can use — and actually answers it.

People & Culture
James Okafor
James Okafor
VP of Engineering
I was Engineer #4. Now I lead a team of 64. That story is the whole culture, right there.
In the wild
James Okafor — Mentoring at a Saturday bootcamp session.
Mentoring at a Saturday bootcamp session.
The road here

Joined as Engineer #4 from a bootcamp scholarship. Now mentors at three bootcamps on his own time because — in his words — “somebody did this for me, so I do this.”

Engineering Leadership
Where we are

A teammate in every time zone. A friend in your corner.

Six offices, ten countries, and people you'll actually want to grab coffee with — whether that's down the hall or six time zones away. Wherever you log in from, someone here has your back.

World map of Twincrest locations
San Francisco · 58
Toronto · 28
London · 41
Singapore · 18
Sydney · 92
🇦🇺
Sydney, Australia
HQ
92 people
Engineering, Leadership, Product
Hybrid
Home base. The first whiteboard still lives in the corner of the kitchen.
🇺🇸
San Francisco, USA
58 people
GTM, Sales, US Engineering
Hybrid
Our West Coast hub, two blocks from the ferry building.
🇬🇧
London, UK
41 people
European Expansion, Partnerships
Hybrid
The team that cracked remote-first across a 9-hour time zone gap.
🇨🇦
Toronto, Canada
28 people
Product, Design
Remote-first
Fully async. Ships some of our most thoughtful product work.
🇸🇬
Singapore
18 people
APAC Operations
On-site
The newest hub. Growing fast.
🌍
Distributed
10 countries
All teams
Fully remote
The Slack chess league has no time zone.
48%
Fully remote
36%
Hybrid
16%
On-site
Culture in action

This is what we actually do together.

The retreats, the hackathons, the volunteer days, the talks. Here's what the last year looked like.

Twincrest Summit 2024 — Queenstown, New Zealand
Annual Retreat

Twincrest Summit 2024 — Queenstown, New Zealand

220 people. 3 days. Guest speaker: Adam Grant. The first day had no laptops and no decks — just listening sessions where every team reported what was working and what wasn't. Day 3 was a hike where we mixed across departments and just talked. People still bring up conversations from that hike.

220 people · 3 days · 1 hike that changed 6 roadmap decisions
Build Week — October 2024
Hackathon

Build Week — October 2024

48 hours. No rules. No theme. 38 projects submitted. 4 shipped to production. One became Pulse — a feature now used by 60% of our customers. Build Week is where we remember that we're all builders, not just the engineers.

38 projects · 4 shipped · 1 became a top product feature
Give Back Days — 2024
Volunteering

Give Back Days — 2024

One paid volunteer day per quarter. In 2024, the team logged 740 hours across: coastal reef restoration in Sydney, code mentoring for youth in SF and London, food rescue in Toronto, digital literacy workshops in Singapore. Plus our “Code for Good” programme put 2 engineers on 3-month secondments to nonprofits.

740 volunteer hours · 4 cities · $50,000 donated
Twincrest Talks — Monthly
Speaker Series

Twincrest Talks — Monthly

An internal speaker series open to the whole company. External guests have included a behavioural economist, an Olympic marathon runner, and a former navy engineer turned startup founder. We archive every recording. The idea: great thinking shouldn't stay outside the building.

12 talks in 2024 · 100% archived · Open to all
Twincrest Summit 2023 — Lisbon, Portugal
Annual Retreat

Twincrest Summit 2023 — Lisbon, Portugal

Theme: “What got us here won't get us there.” The entire first day was listening sessions — no slides. We came out with a list of 11 things we collectively agreed to stop doing. Half of them are now company policy.

Code for Good
Community

Code for Good

Two engineers per year take 3-month paid secondments to nonprofits. 2024 projects: an inventory system for a food bank, and a volunteer scheduling tool for a community health organisation. Both shipped. Both in use.

Benefits

What we actually offer.

Not “competitive.” Specific.

📚
Learning & Development
$5,000 AUD per person, per year. Books, courses, conferences — your call. No approval needed under $500.
🌴
Leave
5 weeks annual leave. Plus 10 “wellness days” — no explanation required, no sick note, just take them.
👶
Parental Leave
16 weeks fully paid. For all parents. Primary and secondary caregivers. From day one. No waiting period.
💰
Equity
Every employee gets equity from day one. Not just senior roles. Everyone who helps build this gets a piece of it.
🏠
Home Office
$2,000 one-time setup allowance. Plus $80/month for internet and phone. Work from where you work best.
🏥
Health Cover
Comprehensive: dental, vision, mental health. Plus 12 free therapy sessions per year through our Employee Assistance Programme.
Flexibility
Core hours are 10am–3pm local time. The other 5 hours are yours to arrange. We measure output, not presence.
🎯
Bonus
Annual performance bonus. The formula is published company-wide. No black box. No surprises.
🌱
Volunteering
4 paid volunteer days per year. Spent however you choose.
Team
Monthly team lunches. Weekly “coffee roulette” — we pair you randomly across the company. Some people have become close friends from this.
Growth stories

People grow here.

74% of senior roles were filled internally in 2024. Here's what that looks like in practice.

James Okafor
James Okafor
Engineer (2019) → Senior Engineer (2020) → Engineering Lead (2022) → VP Engineering (2024)

I joined as a mid-level engineer with one goal: get better at the craft. I didn't have a plan for leadership. Five years later, I'm leading a team of 64 across 3 countries. Nobody handed it to me — but the opportunity was always in front of me, and people invested in me every step of the way. I try to do the same for the engineers here now.

Leila Nori
Leila Nori
Customer Success (2021) → Associate PM (2022) → Senior PM (2024)

I joined in Customer Success because I wanted to understand users before I tried to build for them. Eighteen months later, I asked my manager if I could move to Product. She said yes — and then spent two weeks helping me prepare for the transition. Eighteen months after that, I was promoted. Nobody made me feel like I'd started in the ‘wrong' place.

74%
Internal hires for senior roles
6
Promotions to leadership in 2024
Every 6 months
Growth reviews
Belonging

Everyone belongs here.

This isn't a statement. It's a practice.

48%
Women in leadership
12
Nationalities in the leadership team
4
Active Employee Resource Groups
Annual anonymous pay equity audit — results shared with every employee
Blind resume screening on all roles — name, school, and personal details removed at first screen
Diverse interview panels — every final round includes at least 2 underrepresented group members
Active Employee Resource Groups
Women in TechParents NetworkFirst-Gen ProfessionalsMental Health Allies
Recognition

What people outside our walls are saying.

We don't pay for these. They come from anonymous employee surveys and independent review panels — the only kind of award worth printing.

Great Place to Work
Great Place to Work
Certified
2024 · 2025
Fortune Best Workplaces
Fortune Best Workplaces
Technology
2025
Inc. Best Workplaces
Inc. Best Workplaces
Editor's List
2024

Sound like somewhere you'd do your best work?

We're hiring across Engineering, Product, and People & Culture. 12 open roles right now.